Payment Policies

Via credit cards; We accept the following credit cards: Visa, Mastercard, Discovery and, American Express through out authorized retailed Paypal.

Purchase cancellation can be only possible if the petition is made in the first 24 hours after the money transference had reach to completion. The client should communicate this issue through our Contact form, indicating the product he wants to change.

The received orders will be processed from Monday to Friday from 8 am until 6 pm.

Andes4you.com guarantees that your purchases are 100% secure.

General Policies

Andes4you.com is really worried in the security concernining electronic commerce. It’s for this reason that we count as an authorized retailer with PAYPAL one of the leader companiess in the business.

Our strategic alliance with PAYPAL was created to achieve the higher standards of security and to maximize our clients’ satisfaction.

Policies of consignments and returns 

Andes4you.com adjusts to the following procedures in concern of product consignments and devolution of these:

The orders will be sent to the specific address the next working day after the client had successfully received its respective order.

All the orders, are made through the services of “Serpost Peru”, in the mode of traditional packages. The costs of the delivery are included in all the prices of our products.
If you want to receive your order via EMS, the cost will be indicated in the receipt.

If the order was rejected or ignored by the client, the Courier service will communicate with you to coordinate the date of the delivery, staying for three days in the destiny place, starting the formalities for the devolution to our commercial place. If the client requires again the delivery of the order, he will have to pay all the expenses originated by the devolution.

Policies of returns
We will only accept devolution in the following cases:

Fabric defects

If the product was not the one the client asked in his order. In these cases, you have a time of 7 days, from the reception date, to return the product into our offices. 

The product has to be in perfect conditions, not showing signs of use. Once received   and after this verification, Andes4you.com will sent, without any cost, the reposition of the solicited or, in its defect, it will reintegrate the total import in function of the payment elected form.

In any case we will admit the returns of the defective product or misunderstood deliveries, and Andes4you will assume all the delivery expenses, the reposition of the solicited, all of these when this circumstance is communicated in a time of less than 72 hours after you have received your product.

If the asked product does not arrives to your address, but was sent by Andes4you.com, the fault will be covered by an assurance in charge of the courier.

Changes

If you are not satisfied with your purchase, then you can ask for the change of other product of the same price or characteristics, all of these whilst you communicate the problem within the next 12 hours after the product has been delivered.

The expenses generated by this new order will run on the client.

To guarantee the right reception of the order, the client should sign a Proof of Delivery recognizing that the product has been received in optimal conditions. 

Refunds

The existence of the products is limited, and that they appear in the web means that they are available immediately. In the case of not counting with any of the asked products, Andes4you.com will make contact with the client to inform the lack of stock, or otherwise, indicate the new delivery order.

If we could not sort one or all the asked, we GUARANTEE AN ABSOLUTE DEVOLUTION of the value of the purchase, even when this has been debited in your paying method.

In case the purchase hasn’t been effectuated with a credit card, we will note that although the operation of reimburse is effectuated as soon as the client is notified, the environment will be reflected in the next state of your credit card.

If it opted for the judicial way, without going in an administrative way to the organisms mentioned in the previous paragraph to, the different (partes) will summit to the judgment and tribunals in the city of Lima (Perú).

Privacy Policies

Any information submitted by the buyer will be used solely for the purpose of completing the transaction, delivering the product and addressing any customer service issues.

Andes4you.com guarantees the following rules of protection to intimacy and privacy in our users and clients:

Forms: the data provided by the client in the different installed forms in our website, will not be object of informative treatment of any kind, apart from the imperative to guarantee a correct functioning of the hired service. Therefore, these data will be only used for the identification and recording of the data in the machine from which the client has sent the petition of services, for the only purpose of verifying the veracity of the application. Once proven, the information will be destroyed. The data provided by the client will not be matter of sale nor assignment to other people.

Access Statistics: Andes4you.com records the access data to the web page referred to the visitors of this. Such data is of internal gestation for the company in search of search engines to determine the incidence of the register of the web in different engines. The managed data of the IP, operative systems and others, do not associate with personal data. 

Data Assignments: No data will be given under any circumstance to a tertiary, either to an company which, in a future, may be affiliated to Andes4you.com.

Cookies: Andes4you.com doesn’t make user profiles, nor of consume habits.

Spam: The spam, or unwanted email, is strictly forbidden. If the client received this kind of email from an account of our company you should immediately communicate to the address spam@Andes4you.com, and, once investigated the issue, we will proceed into closing the account which generated the incident, elevating the organisms involved in this matter.

Andes4you.com will not send the client publicity nor services of any kind, nor yours, nor of any other company or corporation. The only information, unlike to the purely contractual referred in the service hired, that the client may receive of “Andes4you.com” is the referred in matters concerning changes in the fares or contractual conditions. This information will be sent signed digitally.

Pgp: Andes4you.om has the capacity of sending and receiving encrypted and signed emails digitally. As a petition for the client, all the correspondence by email will be sent digitally signed.